Frequently Asked Questions

Can I book care for someone else?
Yes, many of our enquiries are on behalf of someone else. We are more than happy to speak with you, speak to the person requiring care directly, or both.

What is the difference between care and companionship?
All of our carers can offer companionship. Care is for when the client needs help with something in particular (see our services). Companionship is more of an informal arrangement which can include; having a chat, sharing a cup of tea, reading to someone and keeping someone company.

The client doesn’t use a computer, is this a problem?
Not at all. We are aware that not everyone is computer literate and we are more than happy to speak on the phone and explain the process/give information about the suitable carer. All registration and bookings can be made over the phone.

I’m looking for long term care, can I meet the carer beforehand?
Yes, with all longer term bookings (including temporary positions and regular bookings) we recommend that you interview, or skype interview the candidate. You will be able to view the online profiles of the suitable candidate/s beforehand so that you can decide whether you would like to meet with them. We kindly ask for payment details before meeting with any of our candidates, but you would only be charged if you decided to go ahead with the booking.

What days/hours do you recommend for a live in position?
We recommend that the carer work between 10-12 hours per day, with an hour or two for a break half way through the day. For bookings for more than one week, we recommend that the carer have one day off every six days. We can usually find cover for this day if needs be.

Do you only care for older people?
The majority of our bookings are for older people, however, we are happy to help with other care requirements if we can. Please give us a call or send us an email for more information.

What happens if the client becomes too frail or needs more medical care?
If one of our carers feels that the client is too frail, or needs a more formal care plan in place, they will contact us and we will let the next of kin know.

Can your carers give medication?
In general we offer non-medical care. If a client needs help taking medication, or reminding about taking medication, then we ask that the client, or their next of kin, gives the carer written permission to do this.

Will your carers visit a client in a care home?
Yes and this is a very popular service. The carer can visit the care home and report back to their next of kin.

Do you offer special needs care?
No, we do not usually offer special needs care, however, many of our carers do have special needs training so please do contact us for further information.

Do you provide care for people with Dementia?
No, whilst we do not specialise in this specilaist care, some of our carers have experience so please do ask.

How do I make a booking?
Once you have filled out our simple registration form, you can make bookings online, by email, or just give us a call and we’ll do it for you. We can also fill out the registration form over the phone with you.

Can I request a male or female carer?
Yes, you are able to request a male or female carer.

Can I have the same person each time I make a booking?
We will always try and book your preferred carer each time you make a booking. However, if they are not available, we will then try and find someone who you have had before. We understand the need for you to have consistency. The more notice you can give us, the more chance we can book your favourite carer. If you would like to make a regular booking each week then of course we can find you the same person.

If the carer is driving me to and from appointments, do I have to pay for their petrol?
Yes, we recommend that the carer is paid 50p per mile to cover car expences.

How do I know when you have found someone?
Once we have found a suitable carer, we will send you an email confirming your booking with the name of the carer, as well as the date and time of the booking. If you prefer, we can call you and give you a confirmation over the phone with all relevant details about your carer. You will be sent a link so that you can view the carer’s profile, and find out some more information about them, their experience and their references.

Will I be charged a booking fee even if you can’t find me someone?
No, you would never be charged a booking fee if we could not find you someone. We only charge you once we have found you a suitable carer.

How do I pay the carer? and what if a booking ends before or after the nearest hour.
You can pay by cash, cheque or bank transfer at the end of the booking. Our carers are happy to be paid by someone else if the elderly person is not able to make the payment themselves. We kindly ask that you let us know beforehand if this is the case. We also ask that you round up the fee to the nearest half hour.

How do I pay Like Minders?
We take payment by debit/credit card through Sage Pay online payment processing. The membership fee is processed in advance and the booking fees are taken as and when you make a booking. You will always be emailed an invoice for your records. Please note we do not store any card details.

How much notice do you need if I want to cancel my booking and is there a fee?
The more notice you can give us the better so that we can find a replacement booking for that particular carer. There is no fee owed to the carer for cancellations made in advance. If you need to cancel the carer within two hours of the booking start time, we kindly ask that you pay them one hour of work as per the hourly rate. If the carer arrives at your home ask that you pay them the minimum amount of two hours. We do not refund the standard agency booking fees. For longer term bookings we will refund 50% of the agency fee if the booking is cancelled before the start date.

Can I give feedback?
Yes we appreciate it when clients take the time to give us feedback, both good and bad. You are sent a feedback request each time you have a new carer so you can let us know how your booking went. We always pass good feedback onto the carer, and deal with any bad feedback in an appropriate way.

Are all of the carers police checked?
Yes all of our carers are DBS checked (Disclosure and Barring Service, formerly CRB) and over 18 years old.  We also have a very thorough screening process and always follow up on references.

What happens if a carer is hired on a permanent basis?
If an agreement is reached where a carer is taken on in a permanent position, whether part time or full time, the agency charges a finding fee equivalent to five weeks of the carer’s net salary plus VAT. If the position does not continue for more than four weeks we will refund 50% of the finding fee.

Why is there a minimum booking of two hours?
Two hours ensure it is financially worthwhile for the carer – taking travel time into consideration .

I am a  carer and want to apply for a DBS.
We work with Onfido Background checks. If you’d like to apply for a DBS please contact us and we will help you to apply for one.

Contact us on 0844 879 7189, or email us.

Just wanted to say how wonderful Susan was when she babysat our children for us one evening in the summer. They had a wonderful evening with her and she even said she had had a great time with them which was very nice of her! And we had a relaxed evening without any concern for the children which was liberating!

Mrs Melur, Childcare client
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