FAQs

What is a permanent nanny? A permanent nanny can be hired in a live-in or live-out capacity. They usually provide sole charge childcare and nanny chores for between 10-12 hours per day but this can be less if required. For live-in, full time roles, the family must provide adequate accommodation and food, and the nanny should be offered a day or two off every week. The agreed salary usually includes at least two evenings of babysitting but this can be adapted to suit each family. The family will be expected to pay for the nanny’s tax and national insurance contributions, and most salaries are quoted as net. A nanny placement is considered permanent when it is for more than three months.

How does a nanny get on the payroll and can you help with nanny tax? We work closely with Way2Pay who can organise your nanny’s payroll. Here is a useful nanny tax calculator to work out the total costs when hiring a permanent nanny.

I need a temporary/part time nanny, can I meet them beforehand?
For ongoing placements, profiles will be sent to the client and we recommend that you interview the nanny either in person or via skype, to ensure that you hire the right candidate for your family. However, for any ad hoc daytime nanny roles, unfortunately, due to time constraints, we are unable to send profiles or organise an interview prior to the booking taking place. Rest assured we will always do our utmost to find the best match of nanny for every family. A temporary nanny is a nanny placement of three months or less.

Do you offer a refund on the agency fee for permanent positions if it doesn’t work out? On the rare occasion that a permanent position doesn’t work out for the family and/or nanny, we will refund 50% of the finding fee if it is cancelled within four weeks from the start date.

What happens if a temporary nanny is hired on a permanent basis? If an agreement is reached where a nanny is taken on in a permanent position by a family, the agency charges a finding fee equivalent to five weeks of the child carer’s net salary plus VAT. Minimum fee £500.

What is included in the nanny role? A nanny’s main focus will always be on the children and providing a safe environment for them. Their role can also include nursery duties (household tasks centered on the children) which include tidying the children’s bedrooms, cooking for the children, food/clothes shopping for the children, the children’s laundry/ironing etc. Other tasks can be discussed directly with the nanny, such as driving the children around, taking them to school or extra curricular activities, play dates etc.

Why is there a minimum booking of 3 hours for evening babysitting or daytime nanny jobs?
The 3 hours ensures it is worthwhile for the nanny when their travel time is taken into consideration.

I am a nanny and I want to apply for a DBS (formerly CRB).
We work with Personal checks. If you’d like to apply for a DBS please contact us and we will help you to apply for one.

Are all nannies screened?
Yes, all our nannies have to pass a very strict screening process including a DBS check.

How do I pay the nanny?
You can pay the nanny by cash or by bank transfer.

How do I pay Like Minders?
We take payment by debit/credit card through a secure online payment gateway. The membership fee is processed in advance and the booking fees are taken as and when you make a booking. For nanny positions, the placement fee is taken once the nanny is confirmed for the job. You will always be emailed an invoice for your records. Please note we do not store any card details.

Do I need to pay for a taxi home after a babysitting booking.
This is not necessary for bookings ending before midnight, but we kindly ask that you offer to pay for, or contribute towards, a taxi for bookings ending after midnight. Please note that we always try to book someone as local to you as possible to keep any taxi costs to a minimum on late bookings.

How much notice do you need if I want to cancel my booking and is there a fee?
There is no fee owed to the nanny for cancellations made in advance.
If you need to cancel the nanny within two hours of the booking start time we kindly ask that you pay them 1.5 hours of work as per the hourly rate. We do not refund the standard agency booking fees. For temporary and holiday nanny bookings we will refund 50% of the agency fee if the booking is cancelled before the start date. For permanent placement refunds see below.

Can I give feedback?
Yes, we really appreciate those who take the time to feedback on their experience with us, both good and bad. You are sent a feedback request each time you have a new nanny. We always pass good feedback onto the nanny and deal with any bad feedback in an appropriate way.

If you still have a question please either call us on 0844 879 7189 or email us at childcare@likeminders.co.uk

We find all of our babysitters and nannies with Like Minders and we have done for many years.

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