Are all of the child carers police checked?
Yes all of our child carers are DBS (Disclosure and Barring Service) checked (formerly CRB checked) and over 21 years old. We also have a very thorough interview process and always follow up on references.
How much notice do you need if I want to book a child carer or babysitter?
The more notice you can give us the better so that we can find your preferred child carer. However we will always try to facilitate those last minute bookings.
How do I pay the child carer? and what if a booking ends before or after the nearest hour.
You pay by cash or cheque at the end of the booking. We kindly ask that you round up the fee to the nearest half an hour.
How do I pay Like Minders?
We take payment by debit/credit card through Sage Pay online payment processing. The membership fee is processed once a month and the booking fees are taken as and when you make a booking. You will always be emailed an invoice for your records.
Do I need to pay for a taxi home for the babysitter? This is not necessary on bookings ending before midnight but we kindly ask that you offer to pay for, or contribute towards a taxi for bookings ending after midnight. Please note we always try to book someone as local to you as possible to keep any taxi costs to a minimum on late bookings.
How much notice do you need if I want to cancel my booking and is there a fee?
The more notice you can give us the better so that we can find a replacement booking for that particular child carer. There is no fee owed to the child carer for cancellations. If you need to cancel the child carer within an hour of the booking start time, or when the childcarer arrives at your home we kindly ask that you pay them 50% of our minimum 4 hour time.. We do not refund the standard agency booking fees. For temporary and holiday nanny bookings we will refund 50% of the agency fee if the booking is cancelled before the start date.
What happens if a child carer is hired on a permanent basis?
If an agreement is reached where a child carer is taken on in a permanent position by a family, whether part time or full time the agency charges a finding fee equivalent to five weeks of the child carer’s net salary plus VAT. If the position does not continue for more than six weeks we will refund 50% of the finding fee.
Why is there a minimum booking of four hours?
We believe that four hours should be the minimum booking time as it will ensure that it is worthwhile for the child carer to give up their time.
I am a child carer and I want to apply for a DBS (formerly CRB).
You can apply for a DBS check online with the Work Zone website. You will need to select the Enhanced Disclosure and it will cost approximately £55. Please note it can take up to 4 months to obtain one.
Contact us on firstname.lastname@example.org
It’s hard to believe it was two years ago that I began corresponding with you from Seattle before we even moved. I can honestly say that you have been one of the main reasons we have been able to enjoy our stay in London so thoroughly. Thank you for everything and most of all, for introducing us to dear Isobel (my English niece!).
- Stephanie Ellis-Smith, Chelsea