Are all of the child carers police checked?
Yes all of our child carers are DBS (Disclosure and Barring Service) checked (formerly CRB checked) and over 21 years old. We also have a very thorough screening process and always follow up on references.
How much notice do you need if I want to book a child carer or babysitter?
The more notice you can give us the better so that we can find your preferred child carer. However we will always try to facilitate those last minute bookings.
How do I pay the child carer? and what if a booking ends before or after the nearest hour.
You pay by cash or cheque at the end of the booking. We kindly ask that you round up the fee to the nearest half hour.
How do I pay Like Minders?
We take payment by debit/credit card through Sage Pay online payment processing. The membership fee is processed in advance and the booking fees are taken as and when you make a booking. You will always be emailed an invoice for your records.
Do I need to pay for a taxi home for the babysitter? This is not necessary for bookings ending before midnight but we kindly ask that you offer to pay for, or contribute towards, a taxi for bookings ending after midnight. Please note that we always try to book someone as local to you as possible to keep any taxi costs to a minimum on late bookings.
How much notice do you need if I want to cancel my booking and is there a fee?
The more notice you can give us the better so that we can find a replacement booking for that particular child carer. There is no fee owed to the child carer for cancellations made in advance. If you need to cancel the child carer within two hours of the booking start time we kindly ask that you pay them two hours of work as per the hourly rate. If the childcarer arrives at your home we kindly ask that you pay them the minimum 4 hour time amount. We do not refund the standard agency booking fees. For temporary and holiday nanny bookings we will refund 50% of the agency fee if the booking is cancelled before the start date.
What happens if a child carer is hired on a permanent basis?
If an agreement is reached where a child carer is taken on in a permanent position by a family, whether part time or full time, the agency charges a finding fee equivalent to five weeks of the child carer’s net salary plus VAT. If the position does not continue for more than six weeks we will refund 50% of the finding fee.
Why is there a minimum booking of four hours?
We believe that four hours should be the minimum booking time as it will ensure that it is worthwhile for the child carer to give up their time.
I am a child carer and I want to apply for a DBS (formerly CRB).
We work with Onfido Background checks. If you would like to apply for a DBS please contact us and we will help you to apply for one.
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Just to say thank you for sending Heidi on Sat. She was brilliant – lovely with our little boy, reliable and sent a couple of update texts thru the night. We will certainly use you again.
- Pippa Ruxton, W14
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