Client Terms & Conditions

Please note that by using our services and our Like Minder carers you automatically agree to the Terms and Conditions as stated below.

These Terms and Conditions are legal property of Like Minders limited and are protected by copyright.


Booking Fee” means the relevant booking fee to be paid by the Client to Like Minders as set out on the Web Site and in Schedule 1 of these terms and conditions;

Care Services” means the service provided by the carer on the terms agreed between the Client and the carer;

Carer Fee” means the relevant fee to be paid by the Client to the Carer in cash, by cheque or bank transfer on conclusion of the Care Services as set out on the Web Site and in Schedule 1 of these terms and conditions;

Client” means an individual to whom the carer is introduced by Like Minders and for whom the care Services are provided;

Engagement” means the together the Introduction and the Care Services;

Fees” means together the Membership Fee, the Booking Fee and the Carer Fee;

Introduction” means the introduction of the Carer to the Client by Like Minders;

Like Minders” means Like Minders Limited a company registered in England and Wales with company number 7046199;

Membership Fee” means a membership fee, to be paid by the Client by debit or credit card to Like Minders as more fully described on the Web Site and in Schedule 1 of these terms and conditions;

Carer” means the person introduced by Like Minders to the Client for the provision of Care Services;

Notice” means a written notice in the form to be decided by Like Minders and which is deemed received by the Client on publication of such notice on the Website;

Web Site” means

Online Booking System” means Like Minders online booking system

“Online Database” means Like Minders online database

“App” means Like Minders app



1.1 Like Minders will only undertake business on the following terms and conditions which are legally binding on all contracting parties.

1.2 Like Minders acts an introduction agent only and does not employ the Carers.

1.3 The Carers are under the supervision, direction and control of the Client at all times.

1.4 Like Minders is not liable for any loss, injury, accident, claim, cost, charge, expense, action or demand whatsoever in any jurisdiction arising from or in any way connected with the Introduction, subsequent Engagements and/or the provision of the Care Services.

1.5 The definitions shall apply equally to both the singular and plural forms of the terms defined. Whenever the context may require, any pronoun shall be include the corresponding masculine, feminine and neuter forms.


2.1 Payment to Like Minders

(A) Membership Fee

(1) The Client agrees to pay the  Membership Fee by debit or credit card for a minimum of two months.

(2) The Client can opt to pay the membership on a monthly, quarterly, or annual basis.

(3) The Membership Fee will be charged to your nominated debit or credit card, in advance, starting from the first day of membership.

(4) The Membership will be automatically renewed every month, quarter or year (depending on which option the Client has selected) until the Client gives cancellation notice.

(5) The Membership Fee will be processed through Sage Pay online payment processing

(6) The Membership Fee may be cancelled by giving written notice to Like Minders (whether by email or post) (“Cancellation Notice“).

(7) The Cancellation Notice is deemed received only when Like Minders acknowledges receipt of the Cancellation Notice.

(8) If the Cancellation Notice is received after the previous membership payment, no refund will be given.

(9) If the Cancellation Notice is received before the next membership payment, no more membership payments will be taken.

(10) Like Minders may acknowledge receipt of the Cancellation Notice by email, fax or post.

(11) Until such time as Like Minders acknowledges receipt of the Cancellation Notice, the Client will continue to pay the Membership Fee.

(B) Booking Fee

(1) The Client agrees to pay the relevant Booking Fee to Like Minders pursuant to the payments terms more fully described in Schedule 1.

(2) The applicable Booking Fees will charged to your nominated debit or credit card every time a booking is made.

(3) The Booking Fee will be processed through Sage online payment processing

(4) If an agreement is reached where a Carer is taken on in a permanent position (both part time and full time) by a client, the agency charges a finding fee equivalent of five weeks of the Carer’s salary, plus VAT. Minimum fee £500.

(5) For all permanent positions the agency fee is the equivalent of five weeks of the nanny’s salary, plus VAT. Minimum fee £500.

2.2 Payment to Carer

(A) The Care Fee shall be agreed between the Client and Like Minders prior to the provision of Care Services pursuant to the payments terms in Schedule 1.

(B) The Client agrees to pay the relevant Care Fee directly to the Carer on conclusion of the Care Services either in cash, by  cheque or by bank transfer.

(C) If requested by the Client and upon payment of the Care Fee, the carer will issue the Client a receipt of payment which is to be counter-signed by the Client. A blank pro forma receipt is available on the website for both Clients and carers.

(D) If the client cancels the booking within two hours of the start time, or when the Carer arrives at the location a minimum of 50% of the  minimum booking rate should be paid to the Carer in compensation for their travel/time.

(E) For all permanent nanny hires, the parents are responsible for the nanny’s tax and national insurance contributions.

2.3 Alteration of Payment Terms

(A) Like Minders reserves the right to increase the Fees and to alter the terms on which the Fees are paid at its sole discretion.

(B) Like Minders will give two weeks notice of  any increase of the Fees.


3.1 Each party undertakes to the other to treat as confidential all information in any medium or format (whether marked “confidential” or not) which that party (the “Recipient”) receives from the other (the “Disclosing Party”) (“Confidential Information”).

3.2 The Recipient may disclose Confidential Information of the Disclosing Party where required to do so by law or by any competent regulatory authority. In these circumstances the Recipient shall give the Disclosing Party prompt advance written notice of the disclosure (where lawful and reasonably practical to do so) so that the Disclosing Party has sufficient opportunity (where reasonably possible) to prevent or control the manner of disclosure by appropriate legal means.

3.3 Like Minders may disclose the Client’s personal information to third parties (including but not limited to):

(A) in the event that Like Minders sells or buys any business or assets, in which case Like Minders may disclose the Client’s personal data to the prospective seller or buyer of such business or assets;

(B) if Like Minders or substantially all of its assets are acquired by a third party, in which case personal data held by it about its Clients will be one of the transferred assets; and

(C) If Like Minders is under a duty to disclose or share Like Minders personal data in order to comply with any legal obligation, or in order to enforce or apply these terms and conditions and other agreements; or to protect the rights, property, or safety of Like Minders, their Carers, its Clients or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


4.1 Like Minders reviews at least two references submitted to it by the Carer.

4.2 The Client acknowledges that the decision to employ a Carer is the sole responsibility of the Client, and Like Minders gives no warranty, representation or undertaking as to the history, character, age, experience, capability, suitability, honesty or immigration status of any Carer nor as to the completeness, truthfulness or accuracy of any information or statement or reference provided by the Carer.

4.3 The Client acknowledges the risks inherent in participating in a care introduction service and hereby waives all rights to any claim for damages from, and relieve, release, and forever discharge from any claim for damages, any and all of Like Minders and any person involved in creating, producing or distributing the Like Minders service or information pertaining to the Like Minders service.

4.4 Like Minders does not accept any liability whatsoever for the misrepresentation, loss, damage, injury, death delay, claims or expense of any description arising out of an Introduction made by Like Minders.

4.5 To the extent permitted by law, Like Minders will not be liable for any direct, indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website or the services provided by Like Minders.

4.6 The Client agrees to indemnify and hold Like Minders harmless from and against any breach by you of these terms and conditions and any claim or demand brought against Like Minders by any third party arising out of the Client’s use of the Web Site and the services provided by Like Minders, including without limitation all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses) howsoever suffered or incurred by Like Minders in consequence of the Client’s breach of these terms and conditions.

4.7 In no circumstances shall Like Minders’ total liability to the Client, whether in respect of goods or services and whether based in negligence, breach of contract, misrepresentation or otherwise, exceed the Fees paid by the Client.

4.8 The Client should ensure that they have adequate Employer’s Liability, and that any carer that they employ has current public liability in force, and to make sure that it includes full cover for administering medicine and also for overseas travel (if applicable).


5.1 In the event that the Carer cancels a reserved Engagement, Like Minders undertakes to use reasonable efforts to find a replacement Carer as soon as reasonably practicable.

5.2 If Like Minders is unable to find a suitable replacement it will refund the Booking Fee.

5.3 If a permanent position is cancelled within six weeks from the start date, Like Minders will refund 50% of the agency fee.


6.1 The client may cancel the Membership Fee pursuant to clause 2.1(A)

6.2 Like Minders can terminate this agreement at any time, without notice, for any reason, including, without limitation, breach of these terms conditions. Like Minders may also at any time discontinue the Web Site or any part thereof and the provision of its services without prior notice and shall not be liable to the Client or any third party for any losses arising from such termination.

6.3 All Introductions and subsequent Engagements must be made by Like Minders and all concomitant Booking Fees are consequently payable by the Client to Like Minders pursuant to clause 2.1(B)above.

6.4 The Client acknowledges and undertakes that it will arrange Engagements solely through Like Minders and pay all concomitant Fees. The Client undertakes not to arrange care Services directly with the Carer.

6.5 Should Like Minders have grounds to believe that the Client and the Carer have arranged for the provision of care Services to the exclusion of Like Minders and/or failed to pay the relevant Fee Like Minders reserves the right to:

(A) seek payment in arrears from the Client of any unpaid Fees;

(B) terminate this agreement; and/or

(C) remove the Carer from its database.


The Parties confirm that these terms and conditions represent the entire understanding and constitute the whole agreement of the parties in relation to its subject matter and supersedes any previous agreement between the parties with respect to such subject matter.


8.1 These terms and conditions will be governed by and construed in accordance with English law.

8.2 Each party irrevocably agrees that the Courts of England will have exclusive jurisdiction in relation to any claim, dispute or difference concerning these terms and conditions and any matter arising from them.



Payment to the carers

Childcare services – £8.50 per hour (evening) £9.50 per hour (daytime before 6pm)

Elderly care services – £12.50 per hour

Payment to Like Minders

Membership Fee Options for Childcare:

£12 per month (a minimum of 2 months required)

£30 per quarter

£99 per year

Membership Fee Options for Elderly Care:

£30 per month (a minimum of 2 months required)

£75 per quarter

£199 per year

The memberships will automatically renew until the client no longer requires services and cancels the membership.


Childcare Booking Fees paid to Like Minders

£4.75 per booking for members

£8 per booking for last minute bookings (within 12 hours)

£22 per booking for non members (£25 for last minute bookings)

Elderly care Booking Fees paid to Like Minders

£5 per booking for members

£45 per booking non members

For all Temporary and Longer term bookinngs (more than 2 days in any week) 20% of carer’s fees for  for members, 25% for non members

If an agreement is reached where a carer is taken on in a permanent position by a client, the agency charges a finding fee of the equivalent of five weeks of the carer’s salary, plus VAT. Minimum fee £500.


Please find below the T&Cs for the Twitter competition

Like Minders competition Terms & conditions

How to enter 1.1. To be in with a chance of winning a babysitting session, entrants should retweet the Christmas Competition tweet, follow the Like Minders account and use the hashtag #xmasbabysitting

1.2. The winner will be selected at random but will have to have carried out all of the above tasks. Entries will be tracked by use of the hashtag #xmasbabysitting

When to enter and who can enter 2.1. The Competition opens on Friday November 11 2016 and closes Sunday December 4 2016.

2.2. Entrants can enter at any point between these dates

2.3. Entrants can only enter the competition once, but can like, share, comment, tweet and RT as many times as they like

2.4. The competition is only open to UK residents aged 21 or over, excluding employees and agents of Like Minders and anyone professionally connected with the administration of the competition

Prizes 3.1. The prize for winning the competition will be four hours of babysitting provided by Like Minders, to be used during the months of December 2016 or January 2017

3.2. Babysitting is only available within the M25 areas of London and Surrey covered by Like Minders.

3.3. The prize is as stated and cannot be sold or exchanged for cash, goods or services. Unless specifically agreed in writing by Like Minders, the prize is not transferable and must be taken by the winner.

Data protection and publicity 4.1. You consent to your name and Twitter handle being disclosed on Like Minders digital channels or other media if you win any prizes under the competition

4.2. Any personal data relating to participants will be used solely in accordance with current UK data protection legislation. By entering the competition, you agree that Like Minders may contact you in relation to the competition

4.3. Competition winners will be contacted by Like Minders. You must provide accurate contact details on notification. On being contacted, winners may be asked to provide evidence that they are a parent or guardian

4.4. Like Minders reserves the right to use the voice, image, photograph, name and likeness of the winner for publicity and in advertising, marketing or promotional material without additional compensation or prior notice to the winner. In entering the competition, all participants consent to such use of their voice, image, photograph, name and likeness.

Competition rules 5.1. The Competition will be run and prizes will be awarded at Like Minders sole discretion.

5.2. The competition winner must take up the prize during December 1 2016 or January 31 2017. Babysitting will be available throughout that time, except for Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day.

5.3. Any extra hours of babysitting over the allotted four hours will be paid for by the competition winner as per the Like Minders price plan. Like Minders’ decision is final and no correspondence will be entered into

5.3. We reserve the right to suspend or terminate your access to Like Minders services, and to refuse entry into the competition

5.4. We reserve the right to change the competition rules and these terms and conditions from time to time. If we do so, we will always have the most up to date terms and conditions on the website and in the case of a discrepancy between these terms and conditions and those on the website, the website terms and conditions will apply. Your continued use of the website will constitute your acceptance of the new rules and/or terms and conditions

5.5. All intellectual property rights, including the images and materials on the website, and used in the services provided by Like Minders, may not be reproduced by any person without Like Minders’ express permission

Liability and indemnities 6.1. Except in the case of death or personal injury arising from its negligence, or in respect of fraud, and so far as is permitted by law, Like Minders and its associated companies and agents and distributors exclude responsibility and all liabilities, whether direct or indirect, arising from:

6.1.1. any postponement or cancellation of the competition;

6.1.2. any changes to, supply of or use of the prize; and

6.1.3. any act or default of any supplier, which are beyond Like Minders’ reasonable control.

6.2. Like Minders does not accept responsibility for any liability arising from technical incompatibility, problems relating to the internet, or technical difficulties of any kind

6.3. Like Minders shall not be liable, whether in tort, contract, misrepresentation or otherwise for loss of profits, loss of anticipated savings, loss of goods, loss of use, loss or
corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses

6.4. You agree to indemnify Like Minders against all liabilities, claims and expenses that may arise from any breach of your agreement with Like Minders.

Jurisdiction 7.1. The competition and these terms and conditions are governed by English Law. England & Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these terms and conditions.

We have found the Likeminders service absolutely amazing! We wouldn’t have done without you for the past couple of years. I have recommended Likeminders to as many people as possible as we’ve found it a great service.

B Colter, Childcare client
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